Privacy Policy

1. Who we are

PetCareBoard (petcareboard.com) is a shared pet- and livestock-care board for households and the sitters they hand off to. The service is operated by Blisster Inc. (“PetCareBoard,” “we,” “us,” or “our”).

This policy explains what information we collect when you use PetCareBoard, why we collect it, who it is shared with, and the choices you have. It applies to the petcareboard.com website and app, and to the email and text messages we send.

Questions about this policy, or about your information, go to support@petcareboard.com (or shay@goblisster.com).

2. Information we collect

Information you give us directly:

• Account information — your name (or whatever display name you choose), your email address, and a password. Passwords are stored only as a salted hash by our authentication provider; we never see them.
• Your mobile phone number — only if you choose to turn on text messages. This is optional, and everything in PetCareBoard works without it. See section 4.
• Care information — the animals you add and their details (name, species, breed, date of birth, sex, weight log, temperament, veterinary information), the tasks and instructions you write, notes, supplies and where they are kept, shopping lists, and the record of who checked off what and when.
• Photos— pictures of animals, supplies, storage locations, and any documents you photograph to have them read into the app (for example, a vet's written instructions or a feed bag).
• Messages — what you write in a household channel or a stay channel.
• Emergency contacts— the vet, emergency clinic, and owner phone numbers you add so a sitter can reach them. If you enter someone else's contact details, please make sure they are comfortable with that.

Information we collect automatically:

• Technical and usage data — IP address, browser and device type, pages viewed, and timestamps, kept in server logs for security, troubleshooting, and abuse prevention.
• Cookies and local storage — we use only what the app needs to work: a session cookie to keep you signed in, and on-device storage so check-offs you make with no signal are saved and synced later. We do not use advertising cookies, ad networks, or third-party marketing trackers.

We do not collect precise device location, and we do not buy information about you from data brokers.

3. How we use your information

• To run the service — show your board, sync check-offs, and keep everyone in a household seeing the same thing.
• To send the notifications you have turned on, by email and (if you opted in) by text message.
• To let you invite household members and sitters, and to give a sitter access to just the animals and days they are covering.
• To read the photos you upload of written care instructions and turn them into draft tasks for you to review and confirm (see section 6).
• To keep the service secure — detecting abuse, debugging, and preventing fraud.
• To answer you when you contact support.
• To comply with the law.

We do not use your information for advertising, and we do not sell or rent it to anyone. We do not use your care information to build advertising profiles.

4. Text messages (SMS) and your mobile number

PetCareBoard can send you text messages so that an overdue feeding or a missed dose reaches you when email would not. This is entirely optional.

How you opt in

You are never texted unless you ask to be, from your own account. There is no way to be added by someone else — not by a household owner, not by a sitter, not by us. We never text a number that another person entered, so household and sitter invitations are sent by email only.

• In the app. Sign in, open your Account page, enter your own mobile number, and tick the consent box. The box is never pre-checked, and it is the only thing that turns texts on. It reads, in full:“I agree to receive text messages from PetCareBoard about overdue care tasks and supply alerts for my household, at the mobile number above. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of using PetCareBoard.”
• By text. You can also opt in by texting START to (857) 382-6273 from the mobile number you want to use.

Consent to receive text messages is not a condition of using PetCareBoard or of any purchase. Everything in the app works without it.

What we send

• Overdue care reminders— a nudge when a task on your own board is overdue (for example, “Biscuit's evening meds are overdue”).
• Supply and restock alerts — a heads-up when a supply you marked critical runs out, or when it is time to check whether you still have enough of something.

That is the whole program. We do not send marketing or promotional text messages, and we do not text anyone an invitation — invitations go by email to the address the inviter entered.

How often, and what it costs

Message frequency.Message frequency varies and depends on your household's activity and the settings you choose. Care reminders are sent only when a task is actually overdue, and are bundled so that a household sends at most one reminder message per person per hour — a typical household receives roughly 0–5 messages per week. These are recurring messages.

We text only between 8am and 9pm in your own local time. Anything that comes up outside those hours reaches you by email instead, so your phone stays quiet overnight — including when you are travelling.

Message and data rates may apply. PetCareBoard does not charge you for text messages, but your mobile carrier may charge you for the messages you send and receive under your plan.

Stopping messages, and getting help

To stop receiving texts, reply STOP to any message from us, or turn text messages off on your Account page. We will send one final message confirming you have been unsubscribed, and then we will stop texting that number. You can opt back in at any time by replying START or by turning text messages back on in your Account page.

For help, reply HELP to any message from us, or email support@petcareboard.com. Opting out of texts does not close your account or stop the email notifications you have chosen — you will keep getting those unless you turn them off too.

What we do with your number

Your mobile number is used only to send you the messages described above and to verify that the number is yours. It is stored with your account, and it is visible to you. We do not display your mobile number to other members of your household or to sitters unless you have entered it yourself as a contact number in your emergency information.

Carriers are not liable for delayed or undelivered messages. If you change or give up your mobile number, please update or remove it in your Account page so that messages about your animals do not go to whoever gets that number next.

5. How we share information

We share information in only four situations, and none of them involve selling it.

• With the people you share care with.Everyone in a household sees that household's animals, tasks, notes, supplies, photos, and who checked off what. A sitter sees only the boards and the days of the stay they were invited to, plus the emergency and care reference information for those animals. When a stay ends, that access ends.
• With service providers who run the service for us. They may use the information only to provide their service to us, and they are bound to protect it. These are:
  • Supabase — database, sign-in, and file storage.
  • Vercel — website and application hosting.
  • Resend — sending email notifications.
  • Twilio — sending text messages, if you have opted in.
  • Our AI vision provider — reading the care documents you photograph (see section 6).
• When the law requires it — to comply with a valid legal request, or to protect the rights, safety, or property of a person, an animal, our users, or Blisster Inc..
• In a business transfer — if Blisster Inc. is involved in a merger, acquisition, or sale of assets, information may transfer as part of that deal. It would remain subject to this policy, and we would tell you before your information became subject to a different one.

6. Photos and AI reading

When you photograph a written care instruction — a vet note, a feed bag, a medication label — PetCareBoard sends that image to an AI vision service to transcribe it into draft tasks. The photo you uploaded is the source of truth: the draft is always shown to you to check and confirm before anything is saved to a board. PetCareBoard transcribes; it does not diagnose, give veterinary advice, or change your instructions.

We instruct our AI provider not to use your images or their contents to train their models. Photos you upload are stored in our file storage and are visible to your household (and to a sitter where relevant) in the app.

7. How long we keep information

We keep your account information and care information for as long as your account is active, so your history and records stay available to you. Server and security logs are kept for a limited period and then discarded.

If you ask us to delete your account, we delete your personal information within 30 days, except where we must keep something to comply with the law or to resolve a dispute. Note that content shared into a household — a task you wrote, a message you posted, a check-off you made — may remain visible to that household as part of its care record.

If you opt out of text messages, we keep a record that your number opted out. That is required so we do not text you again by mistake.

8. Your choices and your rights

• See and correct your information — most of it is editable in the app: your name on the Account page, your animals and tasks on your boards.
• Turn off text messages — reply STOP to any message, or switch them off on your Account page.
• Turn off email notifications — use the notification settings for your household.
• Get a copy of your data, or have it deleted — email support@petcareboard.com from the address on your account and we will handle it. Account deletion is currently done by us on request rather than by a button in the app.
• Leave a household or end a stay— this removes your access to that household's information.

Depending on where you live, you may have additional rights — to access, correct, delete, or port your information, to opt out of sale or sharing (we do neither), and to be free from discrimination for exercising those rights. Write to us at support@petcareboard.com and we will honor them; we will not treat you differently for asking.

9. How we protect information

Traffic to petcareboard.comis encrypted in transit. Access to household and board data is enforced at the database level, so a sitter cannot read a household's records outside the stay they were invited to, and one household cannot read another's. Passwords are hashed, never stored in readable form.

No service can promise perfect security. Please use a strong, unique password, and tell us at support@petcareboard.com if you think someone else has gotten into your account.

10. Children

PetCareBoard is not directed to children under 13, and we do not knowingly collect information from them. A parent can of course add a child to a household by writing their name on a task — that is information the parent provided, not information we collected from the child. If you believe a child under 13 has created an account, email support@petcareboard.com and we will remove it.

11. Where your information is held

PetCareBoard is operated from the United States and our providers store information on servers in the United States. If you use the service from another country, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live.

12. Changes to this policy

If we change this policy we will update the “last updated” date at the top. If the change is significant — especially anything affecting how we handle your mobile number or the messages we send — we will tell you in the app or by email before it takes effect.

13. Contact us

Blisster Inc., operator of PetCareBoard (petcareboard.com)
Privacy and support: support@petcareboard.com
Alternate: shay@goblisster.com

See also our Terms & Conditions.